Privacy Policy

Account & profile. When you create an account, we collect your name, email address, and profile photo provided through your chosen sign-in provider (see “Accounts & Sign-in” below). You may optionally add a bio, phone number, date of birth, profile picture, and social links.

Voice recordings & speech data. When you complete practice exercises or record a voice note, the app captures audio. For AI-assisted speaking practice (such as simulated phone calls), your microphone audio is streamed in real time so the feature can respond to you. We also store practice records: which exercises and program days you completed and for how long, the sounds you identify as challenging (“feared sounds”), which speech tools you used, quiz results, your answers to short follow-up questions after a practice (for example, whether a call felt too short), and, for practice calls, their length and number of turns. We do not measure, score, or store how fluently you speak, and we do not count stutters.

Safety check in practice calls. During an AI practice call, the app checks what you say for words that may mean you are in crisis, such as thoughts of harming yourself. If it finds them, the call shows you helpline contacts and we save a short record: the date and time, which practice it happened in, and a snippet of what you said at that moment (at most 160 characters). The same snippet is also written to our server logs. We keep this record so we can confirm that support was offered and check that the safety check works as it should. Our team gets an alert that the check was triggered, but the alert does not include the snippet. This is not an emergency service. See “Data Retention” below for how long we keep it.

Purchases. If you buy a program, a membership, or credits in the app, we keep a record of each purchase: the product, the store’s transaction ID, what the purchase unlocked and until when, and a history of the credits added to and spent from your account. Apple or Google takes the payment. We never see or store your card or bank details.

Well-being & assessment data. We collect mood check-ins (a mood selection plus optional voice or text notes), responses to onboarding and impact-assessment questionnaires, goals, reminders, and derived progress/awareness scores.

Camera & motion (on-device). Some “mirror work” and awareness exercises use your camera and device motion sensors to give you live feedback. This processing happens on your device. No video is recorded, stored, or transmitted; only the resulting practice metrics (for example, head-movement or awareness scores) are saved.

Peer (“buddy”) data. If you connect with a buddy, we process the connection, invite codes, and any activity or mood signals you choose to share. Sharing of progress between buddies is controlled by consent settings.

Usage & device data. We collect product-analytics events (how features are used), device information, time zone, app/level/streak progress, and push notification tokens.

We use a third-party authentication provider to manage sign-in. You sign in with Google, Apple, or Facebook, and that provider shares your basic profile details (such as name, email, and avatar) with us. We do not create or store a password for your Speechworks account. Your credentials are handled by your sign-in provider.

• To provide speech practice, recordings, feedback, and AI-assisted exercises;
• To generate progress insights, scores, and personalized recommendations;
• To enable mood check-ins, reminders, and well-being tracking;
• To support optional buddy connections and the sharing you enable;
• To process purchases and unlock what you bought;
• To show you helpline contacts if something you say in a practice call suggests you may be in crisis;
• To send notifications you have enabled;
• To diagnose issues, improve the Services, and keep them secure; and
• To comply with legal obligations.

We do not sell your personal information, and we do not use your voice recordings or health-related data for third-party advertising.

We share data with third-party service providers only as needed to operate the Services. Each processes data on our behalf under its own terms and security obligations. These include the following categories of providers:

• Authentication & identity providers to create and secure your account.
• Cloud hosting & storage providers to run the Services and store your data, including your voice recordings.
• Speech & AI providers to power AI-assisted speaking practice. Your voice audio and the text of your practice conversations are processed by these providers to provide real-time speech-to-text, text-to-speech, and conversational responses.
• Push notification providers to deliver the notifications you enable (using a device push token).
• Content delivery providers to deliver video and learning content.
• Payment & subscription providers (Apple App Store, Google Play, and RevenueCat) to process in-app purchases. Apple or Google takes the payment. RevenueCat tells us which of your purchases are active. We receive the product and the transaction ID, never your card or bank details.
• Analytics providers to understand how features are used and improve the app.

We may also disclose information when required by law or legal process, to protect the rights and safety of users or the public, or in connection with a business transfer (such as a merger or acquisition), subject to this policy.

Voice recordings you create during practice are uploaded to and stored in our cloud storage so you can review your progress. For AI-assisted speaking practice, your live microphone audio is streamed to a third-party speech provider to convert speech to text and to generate spoken responses, and the conversation text is processed by a third-party AI (language-model) provider. You choose when to use these features and when to record.

We retain your information for as long as your account is active or as needed to provide the Services. When you delete your account, we remove your associated records from our active systems as described below. Some information may persist for a limited period in backups or where retention is required by law.

Safety check records. We keep the record of a safety check (described in section 1) for as long as your account exists. We have not yet set a fixed time limit for it. When you delete your account, we erase the snippet of what you said. We keep only the date and time of the check, as a record that support was offered.

Purchase records. We keep your purchase records for as long as your account exists, so the app knows what you have unlocked. When you delete your account, we delete them. Apple, Google, and RevenueCat keep their own records of the transaction under their own policies.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can manage much of your profile and content directly in the app, and you can contact us to exercise any of these rights.

If you are in the European Economic Area or the United Kingdom, you have rights under the GDPR and UK GDPR, including the rights to access, correct, delete, restrict, or object to our processing of your personal data, and the right to data portability.

Some of the information we handle, such as voice recordings and well-being data, is “special category” data. We process it to provide the features you choose to use and, where the law requires, on the basis of your consent, which you can withdraw at any time. For international transfers (for example, to providers based outside your region), we take steps designed to keep your data protected.

Speechworks is designed to align with the principles of the GDPR: data minimization, purpose limitation, security, and transparency. To exercise any of your rights, contact us at contact@speechworks.app. You also have the right to lodge a complaint with your local data protection authority.

You can request deletion of your account at any time from within the app (Settings → Delete Account) or by emailing us at contact@speechworks.app. Step-by-step instructions are on our account deletion page. When you delete your account, we delete your profile and associated practice, assessment, mood, recording, buddy, and purchase records from our databases, and we erase the snippet from any safety check record. We will action verified requests within a reasonable timeframe, subject to limited retention required by law or held temporarily in backups.

We use reasonable technical and organizational safeguards to protect your information. Data is transmitted over encrypted connections (HTTPS/TLS), and authentication tokens are kept in your device’s secure storage. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We and our service providers may process and store your information in countries other than your own, including the United States, the European Union, and India. Where we transfer personal data internationally, we take steps designed to keep it protected in accordance with this policy and applicable law.

The Services are intended for users aged 13 and older (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

If you have questions or requests regarding this Privacy Policy or your data, contact us at contact@speechworks.app.